Terms & Conditions /PrivacyPolicy

Delivery Information

Once an order has been placed it will be loaded directly into Santa's sleigh and NO changes can be made and the order cannot be canceled.

All orders placed before 2:30 PM (EST) will ship the same business day (Monday-Friday) except for Memorial Day, Independence Day, and Labor Day. No orders will ship on these Holidays. NOTE: Any order placed after 2:30 PM (EST) on Friday will not ship out until Monday.

Return Policy

Each year Christmas Web helps Santa place thousands of magical wands and booksitems in homes all over the world. The Christmas Web elves (Haileigh, Emma, Aidan and Kobie) inspect each item before it leaves Santa’s workshop. Why? Because we do not want a single one of Santa’s friends to experience the disappointment of receiving a damaged or defective book or magic wand, especially after anxiously awaiting its arrival! We offer quality merchandise and the Elves are very discriminating in their selection of materials, manufacturers and design professionals. We want you satisfied and seek nothing less than your total satisfaction. In effort to assure this, the Elves will work diligently to achieve this goal. Santa will settle for nothing less!

No returns will be processed without prior authorization. Unauthorized returns or refused shipments will not be credited. On any refused shipments, customer will be charged round trip freight and any applicable restocking fees.

Returns within 7 Days of receiving your order:

The customer must contact Christmas Web stating that they want to make a return and the package must be received within 7 days of delivery. (see Return Shipping Instructions below). If not completely satisfied Christmas Web will make an exchange or issue a full refund credit (less shipping and handling), back to the customer within 10 days of the returned item arriving at Christmas Web. The returned items must be in the Original Unopened Packaging. The magic wands and book must be in its original undamaged box with all tiedowns and packing materials included.

The returned item further must not show signs of abuse or wear and cannot be soiled. The cost of shipping returns in all cases other than manufacturing defect will be the responsibility of the customer. Items should be shipped to Christmas Web as insured packages that can be tracked. We suggest that you use either UPS or FedEx for shipping.

We will not be responsible for returned packages until we receive them.
No returns will be processed without prior authorization.

Returns after 8 days and upon or prior to 30 days of receiving your order:

The customer must contact Christmas Web stating that they want to make a return and the package must be received within 8-30 days of delivery. Because the return is outside the 7 days, a 20% restocking fee will be deducted. If not completely satisfied Christmas Web will make an exchange or issue a refund credit (less shipping and the 20% restocking fee), back to the customer within 10 days of the returned item arriving at Christmas Web. The returned items must be in the Original Unopened Packaging. The book and magic wands must be in its original undamaged box with all tie-downs and packing materials included.

After 30 Days of receiving your order, we do NOT give refunds or exchanges on any item.
No returns will be processed without prior authorization.

Manufacturing Defects

We will evaluate reported manufacturing or other defects on a case by case basis. If it is determined that there is a valid manufacturing or related defect, Christmas Web will send a replacement of the defective merchandise or accept the item back for a full refund of the purchase price. If it is determined that the defect is due to normal wear and tear or excessive or abusive treatment, we will return the item as-is to the customer based upon Christmas Web’s evaluation of the reported damage. The cost of shipping returns in all cases, other than manufacturing defect, will be the responsibility the customer. Items should be shipped to Christmas Web as insured packages that can be tracked. We suggest that you use either UPS or FedEx for shipping

We will not be responsible for returned packages until we receive them.
No returns will be processed without prior authorization.

Goods damaged in transit:

If you receive merchandise that has been damaged in transit, save all packages and damaged merchandise for UPS to inspect and call our office within 48 hours with the Invoice Number (found on your Sales Receipt) and tracking number(s) of damaged box(es). Christmas Web will issue a return authorization if necessary. Freight damage is the responsibility of the freight carrier.

We will be happy to process a claim on your behalf. Replacement product will be shipped to you upon verification and completion of your claim. Please provide complete information in your notification so that we can process your claim as quickly as possible. (i.e. order information, order number, shipping information, description of the damage)

This is the Privacy Policy of The Christmas Web®.

It was last updated on December 10, 2013.

Introduction: The Christmas Web recognizes the importance of protecting any information collected from the users (each a “User” or collectively, “Users”) of its Service, and has adopted this Privacy Policy to inform its Users about the types of information The Christmas Web gathers about a User online while using the Service, how The Christmas Web may use that information, whether The Christmas Web discloses it to anyone, and the choices a User has regarding use of and correction of the information

When you use this website and input information on it, you expressly consent to the use of such information according to this Privacy Policy. We understand your privacy is important. We encourage you to refer to this policy on an ongoing basis to stay up-to-date on our most current privacy practices, which may change from time to time as we continue to develop this site. The date that this policy was last changed is noted above. If any future modification requires The Christmas Web to provide notice to a parent or receive parental consent, we will take the steps necessary to comply with those requirements at that time.

THIS PRIVACY POLICY IS PART OF THE TERMS OF SERVICE WHICH YOU, OR IF YOU HAVE NOT REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION, A PARENT OR LEGAL GUARDIAN, MUST READ AND ACCEPT ON YOUR BEHALF.

IF YOU, OR YOUR PARENT/GUARDIAN ON YOUR BEHALF, DO NOT WISH TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THIS PRIVACY POLICY, PLEASE EXIT THE SERVICE NOW AND DO NOT DOWNLOAD, ACCESS OR USE The Christmas Web SERVICES.

Contact us at bestofus.kg@gmail.com concerning anything you do not understand.

1.      TYPES OF INFORMATION WE COLLECT

We collect two basic types of information: (1) personal information and (2) anonymous information - and we may use personal and anonymous information to create a third type of information, which we characterize as aggregate information.

We collect the following categories of information;

    1. Registration information you provide when you create an account, including your first name and surname, country of residence, gender, date of birth, email address, username and password;
    2. Transaction information you provide when you request information or purchase a product or service from us, whether on our sites or through our applications, including your postal address, telephone number and payment information;
    3. Information you provide in public forums on our sites and applications, and any submissions you distribute;
    4. Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information;
    5. Information you provide to us when you use our sites and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registration account;
    6. Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites or application, or associated with your IP address, where we are permitted by law to process this information; and usage, viewing and technical data, including your device identifier or IP address, when you visit our sites, use our applications on third-party sites or platforms or open emails we send.

2.      HOW WE COLLECT YOUR INFORMATION

We collect information you provide to us when you request products, services or information from us, register with us, participate in public forums or other activities on our sites and applications, respond to customer surveys, or otherwise interact with us. Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy and the information the third-party site or platform collects is subject to the third-party site or platform's privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications.

We collect information through technology, such as cookies, Flash cookies and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms. Please visit Online Tracking and Advertising for further information, including how to disable cookies.

We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically. Local law may require that you authorize the third party to share your information with us before we can acquire it.

3.      SHARING YOUR INFORMATION WITH OTHER COMPANIES

We will not share your personal information outside of our affiliated companies except in limited circumstances, including:

    1. When you allow us to share your personal information with another company, such as:
      1. Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services (but only with specific consent)
      2. Directing us to share your personal information with third-party sites or platforms, such as social networking sites (Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company's privacy practices.)

 

    1. When companies perform services on our behalf, like email delivery, package delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law
    2. When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law.

 

4.      YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

You may correct, update and delete your registration account

    1. You may change your choices for subscriptions, newsletters and alerts
    2. You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you
    3. You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services
    4. You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers here
    5. You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same

5.      DATA SECURITY AND INTEGRITY

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

6.      DATA TRANSFERS, STORAGE AND PROCESSING GLOBALLY

Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.

7.      CHANGES TO THIS PRIVACY POLICY

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

8.      COMMENTS AND QUESTIONS

If you have a comment or question about this privacy policy, please contact our Compliance Manager at:

The Christmas Web

4935 Cold Harbor Drive

Birmingham, AL 35223

205 957 5599

Our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.